The package's due date is usually scheduled for the 1st week of each March, June, September, December. It is shipped from Sabrina's Artelier in Luxembourg with Post.LU. Please note that, depending on the products (e.g. limited editions which get manufactured especially for our VIPs) some slight delays may occur - or on the contrary, the package can also arrive a little earlier (e.g. for the Advent Calendar to enjoy right from the start). In any case, you will always receive an email notification confirming your package is on its way :-)

💌 ESTIMATED DELIVERY TIME
Luxembourg: 1-2 days
France / Belgium / Germany: 3 - 7 days
European Union : 7-14 days
Rest of the world: +14 days

Yes, you can subscribe anytime and already benefit from the free shipping and VIP discounts right from the get-go - and you'll be eligible for the upcoming package! To maintain fairness for all our VIPs, please note that your 1st package will be adapted according to the months you've been in the membership.

For example: If you join in February and the March package contains 5x items, you might only receive a selection of 2x items. Of course, you'll ALWAYS receive a package that's of higher value than your initial payment - because you're our awesome VIP 💖

Upon subscribing, you'll receive a welcome email containing 2 VIP discount codes: one for the free shipping, and one for the regular discount. We kindly ask for your understanding as you will need to manually input them on your orders 🙏

1st subscription: You will get billed for the first time and start your VIP subscription immediately - just by checking out as with any regular product.

Renewing subscription: You will get automatically debited monthly, trimestrially or annually on the exact same day you've been billed first. For example, if you became a VIP on January 17th, your next monthly payment would be February 17th, your next trimestrial payment would be April 17th, and your next annual payment would be February 17th.

📍 About cancelations: You can cancel your subscription anytime, no strings attached - although we'd be sorry to see you go ! Once you cancel your subscription, you loose access to your privileges - so especially if you're in for the gift packages, make sure to stay subscribed until the moment they are sent out!

📍 About refunds: Please note that, due to 1) the nature of the subscription which gives you immediate access to benefits and 2) you are purchasing knowing that the main perk of our VIP subscription is a mystery package, you will not get any refund nor do we take any products back.

However, please remember that you can cancel anytime in case you're unhappy with our VIP program - and feel free to shoot us an email at himesama@sabrinakaufmann.com so we can see if we can fix it in the future 💖

We're happy to help! Contact us anytime at himesama@sabrinakaufmann.com